Privacy Policy

Hooves & Paws Equestrian Centre

PRIVACY POLICY

We are committed to protecting and respecting your Privacy.

This Policy explains when and why we collect personal information about people who visit our

website, how we use it, the conditions under which we may disclose it to others and how we keep

it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that

you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hooves-and-paws@hotmail.com or by writing to East Hazeldean Farm, Larkhall, ML9 3PF Alternatively, youcan phone 07930809609.

Who are we?

Hooves & Paws Equestrian Centre is in Larkhall, South Lanarkshire in Scotland. We are an

established Equestrian Centre.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the

contact form, when you complete the site registration form or engage with other forms within our

site.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address,

and information regarding what pages are accessed and when.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of

information sent by an organisation to your computer and stored on your hard drive to allow that

website to recognise you when you visit. They collect statistical data about your browsing actions

and patterns and do not identify you as an individual. For example, we use cookies to store your

country preference. This helps us to improve our website and deliver a better more personalised

service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may

result in a loss of functionality when using our website.

Main Cookies used on our site

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the

information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site,

where visitors have come to the site from and the pages they visited

For more information on Google Analytic’s privacy policy visit here

– http://www.google.com/analytics/learn/privacy.html

Google Maps

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to

Google Maps.

How is your information used?

We may use your information to:

• Contact you regarding queries raised in the contact form;

• Progress a booking you have submitted and send you information directly related to this;

• Carry out our obligations arising from any contracts entered into by you and us;

• Seek your views or comments on the services we provide;

• Notify you of changes to our services;

• Send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally

required to hold some types of information to fulfil our statutory obligations. We will hold your

personal information on our systems for as long as is necessary for the relevant activity, or as long

as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third

party service providers, agents subcontractors and other associated organisations for the purposes

of completing tasks and providing services to you on our behalf (for example to process donations

and send you mailings).

However, when we use third party service providers, we disclose only the personal information

that is necessary to deliver the service and we have a contract in place that requires them to keep

your information secure and not to use it for their own direct marketing purposes. Please be

reassured that we will not release your information to third parties beyond the company for them

to use for their own direct marketing purposes, unless you have requested us to do so, or we are

required to do so by law, for example, by a court order or for the purposes of prevention of fraud

or other crime.

When you are using our secure store pages, your payments are processed by a third party payment

processor, who specialises in the secure online capture and processing of credit/debit card

transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our

business and assets to any third party or as part of any business restructuring or reorganisation, or

if we’re under a duty to disclose or share your personal data in order to comply with any legal

obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our

supporters and customers. However, we will take steps with the aim of ensuring that your privacy

rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not

want to receive direct marketing communications from us about our exciting products and

services, then you can select your choices by ticking the relevant boxes situated on the form on

which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have

given your prior consent. We will not contact you for marketing purposes by post if you have

indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by emailing us at hooves-and-paws@hotmail.co.uk

Or by phone on 07930809609

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the

information we hold about you so that you can ensure its accuracy. You can do this by the

following methods:

Send an email to the administrator at hooves-and-paws@hotmail.com and request the

information held about you; Phone: 07930809609

Write to us at: East Hazeldean Farm, Larkhall, ML9 3PF

Right to erasure

Visitors / users of the site should have the ability to have all records of their personal data held by

a business where there is no legitimate reason for that business to maintain that reason. This

includes where GDPR is super-ceded by other laws governing the details obtained.

This section should clarify how users request erasure. Hooves and Paws Equestrian Centre's

method is providing an email address for users to contact, the recipient then begins the process at

our end.

Security precautions in place to protect the loss, misuse or

alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any

sensitive information (such as credit or debit card details) is encrypted and protected with the

following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will

appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this

can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal

information, we cannot guarantee the security of any information you transmit to us, and you do

so at your own risk. Once we receive your information, we make our best effort to ensure its

security on our systems. Where we have given (or where you have chosen) a password which

enables you to access certain parts of our websites, you are responsible for keeping this password

confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so

that we can contact you with information relevant to you. We may make use of additional

information about you when it is available from external sources to help us do this effectively. We

may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy

applies only to our website‚ so we encourage you to read the privacy statements on the other

websites you visit. We cannot be responsible for the privacy policies and practices of other sites

even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the

privacy policies and practices of the owners and operators of that third party site and recommend

that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚

please get your parent/guardian’s permission beforehand whenever you provide us with personal

information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to

us may be transferred to countries outside the European Union (“EU”). By way of example, this

may happen if any of our servers are from time to time located in a country outside of the EU.

These countries may not have similar data protection laws to the UK. By submitting your personal

data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside

of the EU in this way, we will take steps to ensure that appropriate security measures are taken

with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside

the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2024.